Global Shipping Delight

Ahoy, world explorers! We're thrilled to announce that we sail our fashion seas worldwide (well, almost everywhere). And here's the cherry on top – revel in the joy of FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery Symphony:

• FREE SHIPPING ON ORDERS OVER $35 (7-15 Days): Sail through the fashion waves with free shipping, embracing the voyage that takes 7-15 days to reach your shores.
• STANDARD SHIPPING $4.99 (7-15 Days): For those who fancy a bit of a quicker breeze, our standard shipping option is available at $4.99, ensuring arrival in 7-15 days.
• DHL $39.99 (3-7 Days): Need your fashion fix in a jiffy? Opt for DHL at $39.99, and revel in the swift arrival within 3-7 days.

Address Waltz: To ensure the grand entrance of your package, pirouette over to the correct delivery address and contact information. If by chance, your order information is playing a different tune, swiftly reach out to us at support@swvws.com with your order number and the correct notes.

Eco-Friendly Packaging Ballet: In a dance with the planet, we aim to reduce waste by elegantly packing multiple items in one package. This eco-conscious choice might extend the processing time, especially for orders of more than 5 items.

Restrictions Tango: Hold the beat! Ensure your nominated shipping address is a detailed masterpiece, complete with unit number, street number, building number, and all the jazz. We're not responsible for delivery mishaps caused by dance missteps, like incorrect delivery information.

For certain countries, your package might require a detour to the local postal office, especially for U.S. island territories. Your patience and understanding as it waltzes to you are much appreciated.

Customs Duties Waltz: Our global fashion journey is delivery duty unpaid. Any customs or import duties that arise at your package's destination are your responsibility. These charges, particularly for Express shipping, must be settled by you.

You take center stage for all return shipment costs, customs charges, and handling fees if you decide to skip the customs dance. Note, we can't play Santa – customs regulations won't let us declare purchases as gifts or list amounts lower than the actual product price.

Additional Info Waltz:

1. Express Shipping and the Refined Guests: Sorry, P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries) – Express Shipping won't reach your doorstep. Also, expect customs duties more frequently than with flat-rate shipping.
2. Shipping Time Overture: Please note the 1-5 day processing period not included in the Shipping Time. Pre-order items? Your fashion orchestra might need extra tuning, so patience is the key.
3. Shipping Sonata Issues: If the shipping notes don't play harmoniously with your expectations, let the Customer Support symphony know within 90 days of your order.

Still Need a Dance Partner? Should you crave additional support or wish for a dance partner in fashion, reach out to us at support@swvws.com. Our team is here to twirl through any steps of your shopping journey.

Return and Refund Policy

At swvws, we understand that sometimes expectations and reality don't align perfectly. No worries – our return process is crafted to be simple and stress-free to ensure your absolute satisfaction.

Eligibility & Potential Fees:

• You have a generous 15 days from receiving your items to make returns.
• Your return package must be on its way within 14 days from the date we shared the return instructions with you.
• To be eligible, items must be unworn, in pristine condition, with all original packaging and tags intact.
• Hygiene stickers must be untouched, and any signs of washing or alterations disqualify items from a refund.
• Regrettably, original shipping fees are non-refundable, and return shipping costs are not covered unless there's a quality issue or a hiccup with the order.

How to Start a Return:

• Begin the return journey by sending a chic request email to support@swvws.com, gracefully stating your reason.
• Expect to hear back from us within 24 hours, adorned with detailed return instructions.
• Oh, and a gentle reminder – items sent without the prior ballet of a return request will not be pirouetting their way back to acceptance.

Shipping the Item(s) Back:

• Reach out to us to initiate this dance of a return request.
• Pack your items with the grace of a prima ballerina, including a slip with the order number, and ship with a tracking number.
• Share this magical tracking number with us, and we'll be sure to follow the elegant moves of your package upon its arrival at our enchanting facilities.

Where is My Refund?

• After the graceful ballet of processing your return, please allow up to 7 days for the refund to pirouette back into your original payment method.
• Just a gentle reminder – the original shipping fee, like a fleeting dance, is non-refundable.

Exchanges:

• Fancy a wardrobe change? Contact us at support@swvws.com to commence a request for a glamorous exchange.
• Detailed instructions will whirl their way to you within a maximum of 24 hours.

Not Accepted for Return:

1. Swimwear, costumes, bodysuits, lingerie, underwear, and the backstage crew: event/party supplies and DIY supplies.
2. Items with broken hygiene seals – because a flawless performance requires sealed elegance.
3. Final Sale items – no encore for these showstoppers.
4. Made-to-order and custom items – crafted just for you, and therefore, uniquely yours.
5. Other non-returnable items, such as swimwear, beauty products, and personal care goods – the stars of their own performances.

Additional Important Information:

• While we're used to swift moves, expedited shipping time can't always be guaranteed during the holiday season.
• Let your returns pirouette to the address on the shipping label we provide, not the sender's address on your package.
• Ensure only the stars of the show, the swvws items, grace your return package – we won't be responsible for extras making an uninvited entrance.
• Express shipping fees, like a ticket to the front row, cannot be refunded due to personal reasons.
• Sadly, we can't refund holiday-related items for arriving fashionably late, as shipping times are beyond our control. Secure them at least 20 days before the event.
• With warehouses scattered like hidden treasures, we can't guarantee your order's voyage from the closest one due to stocking.
• If you've had a change of heart, request an order cancellation before the shipment sets sail from our warehouse – once it's on its way, it's destined for the stage.
• Our size, like a theatrical performance, is based on the US size. The size reference is harmoniously converted for consistency.

Still Need Help? For an encore of support, reach out to us at support@swvws.com. Our team is here to make your shopping experience a symphony of satisfaction.