Return and Refund Policy

At swvws, we understand that sometimes expectations and reality don't align perfectly. No worries – our return process is crafted to be simple and stress-free to ensure your absolute satisfaction.

Eligibility & Potential Fees:

  • You have a generous 15 days from receiving your items to make returns.
  • Your return package must be on its way within 14 days from the date we shared the return instructions with you.
  • To be eligible, items must be unworn, in pristine condition, with all original packaging and tags intact.
  • Hygiene stickers must be untouched, and any signs of washing or alterations disqualify items from a refund.
  • Regrettably, original shipping fees are non-refundable, and return shipping costs are not covered unless there's a quality issue or a hiccup with the order.

How to Start a Return:

  • Begin the return journey by sending a chic request email to, gracefully stating your reason.
  • Expect to hear back from us within 24 hours, adorned with detailed return instructions.
  • Oh, and a gentle reminder – items sent without the prior ballet of a return request will not be pirouetting their way back to acceptance.

Shipping the Item(s) Back:

  • Reach out to us to initiate this dance of a return request.
  • Pack your items with the grace of a prima ballerina, including a slip with the order number, and ship with a tracking number.
  • Share this magical tracking number with us, and we'll be sure to follow the elegant moves of your package upon its arrival at our enchanting facilities.

Where is My Refund?

  • After the graceful ballet of processing your return, please allow up to 7 days for the refund to pirouette back into your original payment method.
  • Just a gentle reminder – the original shipping fee, like a fleeting dance, is non-refundable.


  • Fancy a wardrobe change? Contact us at to commence a request for a glamorous exchange.
  • Detailed instructions will whirl their way to you within a maximum of 24 hours.

Not Accepted for Return:

  1. Swimwear, costumes, bodysuits, lingerie, underwear, and the backstage crew: event/party supplies and DIY supplies.
  2. Items with broken hygiene seals – because a flawless performance requires sealed elegance.
  3. Final Sale items – no encore for these showstoppers.
  4. Made-to-order and custom items – crafted just for you, and therefore, uniquely yours.
  5. Other non-returnable items, such as swimwear, beauty products, and personal care goods – the stars of their own performances.

Additional Important Information:

  • While we're used to swift moves, expedited shipping time can't always be guaranteed during the holiday season.
  • Let your returns pirouette to the address on the shipping label we provide, not the sender's address on your package.
  • Ensure only the stars of the show, the swvws items, grace your return package – we won't be responsible for extras making an uninvited entrance.
  • Express shipping fees, like a ticket to the front row, cannot be refunded due to personal reasons.
  • Sadly, we can't refund holiday-related items for arriving fashionably late, as shipping times are beyond our control. Secure them at least 20 days before the event.
  • With warehouses scattered like hidden treasures, we can't guarantee your order's voyage from the closest one due to stocking.
  • If you've had a change of heart, request an order cancellation before the shipment sets sail from our warehouse – once it's on its way, it's destined for the stage.
  • Our size, like a theatrical performance, is based on the US size. The size reference is harmoniously converted for consistency.

Still Need Help? For an encore of support, reach out to us at Our team is here to make your shopping experience a symphony of satisfaction.

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